Refund & Replacement Policy

Replacement & No Refund Policy

Last updated: 13 January 2026

Thank you for shopping with Tortex Smart. Please read this policy carefully before placing an order.

No Refund Policy

  • We do not offer any refunds under any circumstances.

  • Once payment is completed, the amount is non-refundable.

  • Refunds will not be provided for:

    • Change of mind

    • Wrong product ordered

    • Minor scratches or wear and tear

    • Delay in delivery

By placing an order, you agree to this No Refund Policy.

Replacement Warranty (6 Months)

  • All products, including earbuds and electronics, come with a 6-month replacement warranty.

  • Replacement is provided only for defective or non-working items.

  • Refunds are never provided, even during the warranty period.

Replacement Conditions

To request a replacement:

  • The product must be defective or not functioning properly

  • Report the issue within the 6-month warranty period

  • Provide proof of purchase (Order ID / confirmation email)

  • A short video showing the defect is mandatory for replacement approval

Replacement is not applicable for:

  • Physical damage due to misuse or mishandling

  • Water or moisture damage

  • Normal wear and tear

  • Unauthorized repairs

Replacement Request Timeline

  • If the issue is reported within 24 hours of delivery, we will arrange a reverse pickup at no extra cost (where applicable).

  • If the request is after 24 hours, the customer will need to send the product to us via courier at their own cost.

How to Request a Replacement

To request a replacement, email us at:

📧 tortexcases@gmail.com

Include:

  • Order number

  • Product name

  • Clear description of the issue

  • Video showing the defect

Our support team will review and guide you through the replacement process.

Prepaid Orders Only

  • Only prepaid orders are accepted.

  • Payments are processed securely via Razorpay.

  • We do not store your card, UPI, or bank details.

Shipping Policy

  • Orders are dispatched within 3–5 business days

  • Delivery timelines may vary depending on location

  • We deliver Pan India

Agreement

By purchasing from Tortex Smart, you acknowledge that:

  • You understand and agree to the No Refund, Replacement Only policy

  • Replacement is the only solution for defective items

  • Video proof is mandatory for replacement approval

  • Courier charges for replacement after 24 hours are customer’s responsibility

Contact Us

📞 Phone: 9968878322
📧 Email: tortexcases@gmail.com