Privacy Policy

Last updated: 13 January 2026

This Privacy Policy describes how Tortexsmart (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://www.tortexsmart.in/ (the “Site”) or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit or make a purchase from our Site, we may collect the following information:

1. Information You Provide to Us

Personal details: Name, phone number, email address
Order details: Products purchased, order ID, replacement requests
Customer support data: Messages, WhatsApp/email conversations related to orders or warranty

2. Payment Information

Payments are processed securely by Razorpay.
We do not store your card, UPI, or bank details. Razorpay handles payment data as per their own privacy policy.

3. Automatically Collected Information

When you browse our Site, we may automatically collect:

IP address
Device and browser information
Pages visited and time spent

This data helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

Process and manage your orders
Provide 6-month replacement support for earbuds
Communicate order updates and customer support responses
Improve our products, services, and website
Prevent fraud and unauthorized transactions
Comply with legal obligations under Indian law

Cookies

Our Site uses cookies to:

Enable essential website functionality
Remember user preferences
Analyze traffic and improve performance

You can disable cookies in your browser settings, but some features of the Site may not function properly.

Sharing of Information

We do not sell or rent your personal data.

We may share your information only with:

Payment gateway: Razorpay
Shipping partners: For order delivery
Shopify: For website hosting and order management
Legal authorities: If required by law

All third parties are required to protect your information.

Data Security

We take reasonable steps to safeguard your personal information.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only for as long as necessary to:

Fulfill orders
Provide warranty/replacement services
Meet legal and accounting requirements

Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Opt out of promotional communications

To exercise these rights, please contact us.

Children’s Privacy

Our services are not intended for children under 18, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

📞 Phone: 9968878322
📧 Email: tortexcases@gmail.com